Gotcha Capitalism: How Hidden Fees Rip You Off Every Day-and What You Can Do About It Author: Bob Sullivan Manufacturer: Ballantine Books ListPrice: $14.95 Offer: $10.17
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Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results Author: Ellen Phillips Manufacturer: Vintage ListPrice: $12.95 Offer: $10.36
Complaint Letters for Busy People Author: John Bear Manufacturer: Career Press ListPrice: $16.99
101 Complaint Letters That Get Results: An Attorney Writes the Choice Words That Say What You Mean and Get the Satisfaction You Deserve Author: Janet Rubel Manufacturer: Sphinx Publishing ListPrice: $18.95