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Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
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Redefining Health Care: Creating Value-Based Competition on Results
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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The Big Book of Customer Service Training Games (Big Book Series)
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101 Answers to Questions Leaders Ask
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
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Essentials of Managed Health Care (MANAGED HEALTH CARE HANDBOOK ( KONGSTVEDT))
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Design Details for Health: Making the Most of Interior Design's Healing Potential (Wiley Series in Healthcare and Senior Living Design)
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
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Design That Cares: Planning Health Facilities for Patients and Visitors, Second Edition
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Keeping Patients Safe: Transforming the Work Environment of Nurses
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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey Bass/Aha Press Series)
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Building the Brand-Driven Business: Operationalize Your Brand to Drive Profitable Growth
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
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Total Customer Satisfaction: A Comprehensive Approach for Health Care Providers
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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)
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Better Communication For Better Care: Mastering Physician-Administrator Collaboration (Executive Essentials)
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An Introduction to Hospitals and Inpatient Care
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Customer Service for Professionals in Health Care
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Innovations in Healthcare Design: Selected Presentations from the First Five Symposia on Healthcare Design (Architecture)
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
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