Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
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Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Author: Quint Studer
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The Big Book of Customer Service Training Games (Big Book Series)
Author: Peggy Carlaw
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation
Author: Robert Bacal
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Coaching Knock Your Socks Off Service
Author: Ron Zemke
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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
Author: Irwin Press
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
Author: Scott Louis Diering
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Achieving Service Excellence: Strategies for Healthcare
Author: Myron D. Fottler
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Best Practices in Customer Service
Author: Ron Zemke
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Communicating with Today's Patient: Essentials to Save Time, Decrease Risk, and Increase Patient Compliance
Author: Joanne Desmond
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
Author: Al Stubblefield
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Customer Service for Professionals in Health Care
Author: Wendy Ed.D. Leebov
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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Author: Susan Keane Baker
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
Author: Thom A. Mayer
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Putting Patients First: Best Practices in Patient-Centered Care (J-B Public Health/Health Services Text)
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Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager (AHA Press) (J-B AHA Press)
Author: Wendy Leebov
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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Author: Performance Research Associates
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
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Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey Bass/Aha Press Series)
Author: Susan Edgman-Levitan
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Service Excellence: The Customer Relations Strategy for Health Care
Author: Wendy Ed.D. Leebov
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How to Use Patient Satisfaction Data to Improve Healthcare Quality
Author: Ralph Bell
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