Inside the Magic Kingdom : Seven Keys to Disney's Success
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The Disney Way, Revised Edition
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The Big Book of Customer Service Training Games (Big Book Series)
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
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How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life (How to Be Like)
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Imagineering Workout, The
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The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Own Company
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Imagineering Way, The
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!
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The Imagineering Workout: Exercises to Shape Your Creative Muscles
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Imagineering Way, The
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Introduction to Management in the Hospitality Industry
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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The Spirit to Serve Marriott's Way
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Disney Magic: Business Strategy You Can Use at Work and at Home
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The Disney Way
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Introduction to Management in the Hospitality Industry
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Introduction to Management in the Hospitality Industry
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