Presentation Zen: Simple Ideas on Presentation Design and Delivery (Voices That Matter) Author: Garr Reynolds Manufacturer: New Riders Press ListPrice: $29.99 Offer: $19.79
Influence: The Psychology of Persuasion (Collins Business Essentials) Author: Robert B. Cialdini Manufacturer: Collins Business ListPrice: $17.95 Offer: $12.21
Yes!: 50 Scientifically Proven Ways to Be Persuasive Author: Noah J. Goldstein Manufacturer: Free Press ListPrice: $25.00 Offer: $16.50
Word of Mouth Marketing: How Smart Companies Get People Talking Author: Andy Sernovitz Manufacturer: Kaplan Business ListPrice: $24.95 Offer: $16.47
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value Author: Frederick F. Reichheld Manufacturer: Harvard Business School Press ListPrice: $17.95 Offer: $12.21
The Service Profit Chain Author: James L. Heskett Manufacturer: Free Press ListPrice: $32.50 Offer: $21.45
Services Marketing (6th Edition) (Prentice-Hall Series in Marketing) Author: Christopher Lovelock Manufacturer: Prentice Hall ListPrice: $177.33 Offer: $141.86
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Author: Leonard L. Berry Manufacturer: Free Press ListPrice: $28.00 Offer: $18.48
On Great Service: A Framework for Action Author: Leonard L. Berry Manufacturer: Free Press ListPrice: $46.00 Offer: $36.80
Delivering Quality Service Author: Valarie A. Zeithaml Manufacturer: Free Press ListPrice: $36.00 Offer: $23.76
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge) Author: Valarie A. Zeithaml and A. Parasuraman Manufacturer: Marketing Science Institute ListPrice: $25.00 Offer: $25.00
Service Management and Marketing : A Customer Relationship Management Approach, 2nd Edition Author: Christian Grönroos Manufacturer: Wiley ListPrice: $70.00
Driving Customer Equity : How Customer Lifetime Value is Reshaping Corporate Strategy Author: Roland Rust Manufacturer: Free Press ListPrice: $53.00 Offer: $42.40