Crucial Conversations: Tools for Talking When Stakes are High
Author: Kerry Patterson
Manufacturer: McGraw-Hill
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Crucial Confrontations
Author: Kerry Patterson
Manufacturer: McGraw-Hill
ListPrice: $16.95
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
Author: Quint Studer
Manufacturer: Fire Starter Publishing
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Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
Author: Quint Studer
Manufacturer: Wiley
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
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The 8th Habit: From Effectiveness to Greatness
Author: Stephen R. Covey
Manufacturer: Free Press
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
Manufacturer: Second River Healthcare
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Radical Loving Care: Building the Healing Hospital in America
Author: Erie Chapman
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BE OUR GUEST
Author: Ted Kinni
Manufacturer: Disney Editions
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Love Your Patients! Improving Patient Satisfaction with Essential Behaviors That Enrich the Lives of Patients and Professionals
Author: Scott Louis Diering
Manufacturer: Blue Dolphin Publishing
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Practicing Excellence: A Physician's Manual to Exceptional Health Care
Author: Stephen C., M.D. Beeson
Manufacturer: Fire Starter Publishing
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101 Answers to Questions Leaders Ask
Author: Quint Studer
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The Disney Way
Author: William Capodagli
Manufacturer: McGraw-Hill
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Putting Patients First: Designing and Practicing Patient-Centered Care (J-B AHA Press)
Manufacturer: Jossey-Bass
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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Author: Kristin Baird
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Be Our Guest
Author: Ted Kinni
Manufacturer: Disney Editions
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Patient Satisfaction: Understanding and Managing the Experience of Care, Second Edition (Management Series (Ann Arbor, Mich.).)
Author: Irwin Press
Manufacturer: Health Administration Press
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey Bass/Aha Press Series)
Author: Susan Edgman-Levitan
Manufacturer: Jossey-Bass
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What's Right in Health Care: 365 Stories of Purpose, Worthwhile Work, and Making a Difference
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Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (Jossey-Bass Health Series)
Manufacturer: Jossey-Bass
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Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (Ache Management Series)
Author: Thom A. Mayer
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Better Communication For Better Care: Mastering Physician-Administrator Collaboration (Executive Essentials)
Author: Kenneth H. Cohn
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Managing Patient Expectations: The Art of Finding and Keeping Loyal Patients
Author: Susan Keane Baker
Manufacturer: Jossey-Bass
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Improve Your Competitive Strategy: A Guide for the Healthcare Executive
Author: Alan M. Zuckerman
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