Service Operations Management: Improving Service Delivery (2nd Edition) : Robert Johnston
Customers also bought these products:
Service Management: Operations, Strategy, Information Technology with Student CD Author: James A Fitzsimmons Manufacturer: McGraw-Hill/Irwin Offer: $125.40
Service Management: Operations, Strategy, Information Technology w/Student CD Author: James A Fitzsimmons Manufacturer: McGraw-Hill/Irwin Offer: $135.00
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions Author: Michael L. George Manufacturer: McGraw-Hill ListPrice: $34.95 Offer: $23.07
Service Management and Marketing: Customer Management in Service Competition Author: Christian Gronroos Manufacturer: Wiley Offer: $62.77
Information Dashboard Design: The Effective Visual Communication of Data Author: Stephen Few Manufacturer: O'Reilly Media, Inc. ListPrice: $34.99 Offer: $23.09
Performance Dashboards: Measuring, Monitoring, and Managing Your Business Author: Wayne W. Eckerson Manufacturer: Wiley ListPrice: $45.00 Offer: $29.70
Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant Author: W. Chan Kim Manufacturer: Harvard Business School Press ListPrice: $29.95 Offer: $19.77
Six Sigma for Transactions and Service (Six Sigma Operational Methods) Author: Parveen S. Goel Manufacturer: McGraw-Hill Professional ListPrice: $89.95 Offer: $64.76
Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge) Author: Valarie A. Zeithaml and A. Parasuraman Manufacturer: Marketing Science Institute ListPrice: $25.00 Offer: $25.00
Key Performance Indicators: Developing, Implementing,and Using Winning KPIs Author: David Parmenter Manufacturer: Wiley ListPrice: $45.00 Offer: $29.70