Outliers: The Story of Success
Author: Malcolm Gladwell
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The Last Lecture
Author: Randy Pausch
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Critical: What We Can Do About the Health-Care Crisis
Author: Tom Daschle
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Top 20 - Blue Politics
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Predictably Irrational: The Hidden Forces That Shape Our Decisions
Author: Dan Ariely
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The Post-American World
Author: Fareed Zakaria
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Nudge: Improving Decisions About Health, Wealth, and Happiness
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What Got You Here Won't Get You There: How Successful People Become Even More Successful
Author: Marshall Goldsmith
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A Sense of Urgency
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Influencer: The Power to Change Anything
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How Doctors Think
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Better: A Surgeon's Notes on Performance
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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference
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Redefining Health Care: Creating Value-Based Competition on Results
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Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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The Best Practice: How the New Quality Movement is Transforming Medicine
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The Future of Management
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
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Hospital: Man, Woman, Birth, Death, Infinity, Plus Red Tape, Bad Behavior, Money, God and Diversity on Steroids
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
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Human Sigma: Managing the Employee-Customer Encounter
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Strategic Marketing For Health Care Organizations: Building A Customer-Driven Health System
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Wendy Leebov's Essentials for Great Patient Experiences: No-Nonsense Solutions with Gratifying Results
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On Great Service: A Framework for Action
Author: Leonard L. Berry
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